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Volkswagen Roadside Assistance

Every new Volkswagen commercial vehicle provided by Volkswagen Commercial Vehicles UK, and sold through the authorised Van Centre network, is provided with three years Volkswagen Roadside Assistance from the date of registration.

Volkswagen Roadside Assistance is operational 24 hours a day, 365 days a year, to assist if you are unable to proceed with your journey.

Download Volkswagen Roadside Assistance Brochure in Full

What is covered

  • If you are stranded on a public highway (or other accessible road or area to which the public has the right of access) because the vehicle has had a breakdown, Volkswagen Roadside Assistance will send a trained Technician or accredited Contractor to try and repair the Vehicle at the roadside. This service includes the cost of labour at the scene of the breakdown but not labour at any garage to which the vehicle is taken
  • If the vehicle cannot be repaired at the roadside, or if Volkswagen Roadside Assistance believe repairs are unwise, Volkswagen Roadside Assistance will arrange for the Vehicle and passengers to be taken to an Approved Repairer. If You wish the Vehicle to be taken to any other destination Volkswagen Roadside Assistance will use reasonable endeavours to assist if you pay for the towage costs for the whole distance
  • If you cannot readily get to the vehicle, Volkswagen Roadside Assistance will arrange, if practicable, to have it towed to a place of safety and stored until you can collect it
  • If the vehicle is in a position where Volkswagen Roadside Assistance cannot arrange for work to be undertaken on it or tow it, or wheels have been removed, Volkswagen Roadside Assistance can arrange to rectify this, but you will have to pay the costs involved
  • If Volkswagen Roadside Assistance cannot arrange for the vehicle to be repaired locally within a reasonable time, we will arrange for the Vehicle and passengers to be taken Home or to any other single address
  • At Home allows you to use Roadside services within 1/4 mile of Home or the place where you normally keep the Vehicle
  • In some cases the onward travel of your load may be more time-critical than the recovery of your vehicle or passengers. In such an event, Volkswagen Roadside Assistance will endeavour to determine the best course of action in discussion with you and subject to costs
  • If Volkswagen Roadside Assistance cannot arrange for the Vehicle to be repaired locally within a reasonable time, Volkswagen Roadside Assistance will arrange either Vehicle Hire, Overnight Accommodation, or Public Transport

What is not covered

  • Routine servicing of the Vehicle
  • The cost of parts, fuel or other supplies
  • Replacing tyres or windows
  • Missing or broken keys. Volkswagen Roadside Assistance will try to arrange the services of a locksmith if you pay them direct
  • The cost of ferry crossings, road toll and congestion charges
  • Vehicles being demonstrated or delivered by motor traders, or used under trade plates
  • Vehicles within 1/4 mile of Your Home or where You normally keep the Vehicle
  • Contaminated fuel. However, Volkswagen Roadside Assistance will arrange for the Vehicle to be taken to a local garage for you to arrange and pay for any work carried out
  • Any Vehicle storage charges before, during or after any assistance provided by Volkswagen Roadside Assistance
  • Assistance following an accident, fire, theft or vandalism or other incident normally covered by a motor insurance policy. Volkswagen Roadside Assistance can arrange assistance if you pay for its cost. (You may be able to recover these costs under the terms of your motor insurance policy)
  • If there are animals in the Vehicle, their onward transportation is at Our sole discretion and is carried out solely at Your risk. Volkswagen Roadside Assistance will not insure any animal or livestock in transit, during any onward transportation
  • Use of the services to avoid repair costs. For example if a Vehicle can be repaired in a reasonable time Volkswagen Roadside Assistance may not arrange recovery but arrange for repair instead
  • Recovery which is required because Volkswagen Roadside Assistance have previously arranged a temporary repair which has not subsequently been properly repaired by You
  • Rectifying failed repairs attempted by You or someone on Your behalf